Refund policy

At ORVAN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund within 3 days of receiving your order.

Eligibility for Refund

• The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Refund requests must be initiated within 3 days from the date of delivery.
• Proof of purchase (order number or invoice) is required.

Non-Refundable Items

• Products that have been used, washed, damaged by the customer, or returned without original tags.
• Items purchased during clearance or final sale promotions.

Refund Process

1. Contact us at Email naveensangwan0999@gmail.com within 3 days of delivery.
2. Share your order number and the reason for the refund request.
3. Once your return is approved and the product passes inspection, the refund will be processed.

Refund Timeline

• Approved refunds will be credited to the original payment method within 5–7 business days after the returned product is received and inspected.

Note: Shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.